Welcome to Glamistan Customer Support — your go-to guide for quick answers about orders, deliveries, payments, returns, and more.
We’re here to make your shopping experience smooth and worry-free.

1. 🚚 Do you offer nationwide delivery?

Yes! We deliver to all major cities and towns across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, and many more.
Once your order is confirmed, it’s dispatched within 1–2 business days and typically arrives within 3–5 working days.

⏰ Note: Sundays and public holidays are not counted as working days.

2. 🌍 Do you ship internationally?

Currently, we deliver within Pakistan only.
We look forward to introducing international shipping in the future, so stay tuned!

3. 💸 What are your delivery charges?

We often offer free delivery on selected products and promotions.
Otherwise, a nominal delivery fee (Rs. 200) applies depending on your city and courier service.
All delivery costs are clearly displayed at checkout before you confirm your order.

4. 💳 What payment methods do you accept?

We offer secure and convenient payment options:

  • 💵 Cash on Delivery (COD) — Pay when your parcel arrives
  • 🏦 Bank Transfer
  • 📱 Easypaisa / JazzCash

Instructions for advance payments are provided during checkout.

5. 🔎 How can I track my order?

Once your order is shipped, you’ll receive a tracking ID via email or WhatsApp.
You can use that ID to check your parcel’s live status on the courier partner’s tracking page.

6. 🔁 Can I return or exchange a product?

Yes, we offer a 7-day return or exchange policy if:

  • The product is unused, unwashed, and in its original packaging
  • The issue is reported within 7 days of delivery

To request a return or exchange, simply contact our support team through WhatsApp or email with your order details.
Note: Due to hygiene concerns, certain items (like personal care products or undergarments) cannot be returned or exchanged.

7. 💰 Do you offer refunds or a money-back guarantee?

✅ Absolutely!
If you receive a wrong, damaged, or defective product — or if an item is unavailable after payment — you’ll receive a 100% refund via your original payment method within 3–5 working days.
We want you to shop with complete peace of mind at Glamistan.

8. ❌ Can I cancel my order after placing it?

Yes, you can cancel your order before it has been shipped by contacting us via WhatsApp or email.
Once shipped, cancellations aren’t possible — but you can still request an exchange or replacement after receiving the parcel.

9. 📞 How can I contact Glamistan Customer Support?

We’re always here to help!